Online booking: confirmed right away or after your okay

Per service: confirmed instantly or after your okay

Every service under Services has the switch Confirm online bookings instantly.

• On: The online booking is confirmed right away. Your customer gets their appointment confirmation directly.
• Off: The booking lands in your calendar as “requested”. The slot is taken until you or your team confirm or cancel. Your customer immediately gets an email saying their request has arrived.

Defaults for new services: consultation, piercing and touch-up are confirmed instantly, tattoo sessions and cover-ups are confirmed by the studio. You can change any service at any time.

Which services can be booked online at all is also set per service with Bookable online. If you only offer consultations online, just enable the consultation – the booking page then shows a matching note automatically.

Deposits: reserved until paid

If a service has a deposit, the online booking is only confirmed once it's paid. Until then the appointment is reserved: the slot is blocked for your customer, and in the calendar you see it striped with an hourglass and “until …”.

How much the deposit is (studio default or an own amount per service) and how your customers pay (bank transfer, at the studio, PayPal) is explained in Deposits: how your clients pay. Your customer gets the payment details right after booking.

• Deadline: Under Settings → Deposits you set how long the slot stays reserved (default 24 hours) and the latest point before the appointment (default 24 hours before).
• Paid: Set the deposit to “paid” in the appointment and choose how it was paid – then it's confirmed. You can also extend the deadline there.
• Not paid: When the deadline passes, the slot becomes free again automatically. You and your customer get an email.
• Confirm first + deposit: The booking is “requested” first, “reserved” after your okay – the deadline runs from the time of booking.

Frequently asked questions

Is the slot taken while I haven't confirmed yet?

Yes. A requested booking blocks the slot in your calendar and on the booking page. If you cancel, it's free again.

Will my customer get a reminder?

Yes. You set up reminders and aftercare under Settings → Reminders & aftercare – by default an email 48 hours before the appointment, with a button to cancel. More: Reminders & aftercare.