Close your studio

You're stopping and nobody should take over? Then close your studio – orderly and safe. Nothing disappears with a single tap: you back up your data first, have 30 days to revoke, and deletion only happens after that – after our explicit approval.

How it works

Open Settings → Ownership & closing and tap Close studio. Three steps:

1. What happens – read it carefully.
2. Back up data – request a studio export (clients, appointments, consent forms, messages, images as a ZIP). If you don't need the data, you explicitly confirm that you continue without an export.
3. Confirm – type your studio's name and confirm with your password, Face ID or your passkey.

Only owners can close a studio.

What happens next?

• Booking page, studio website and client area go offline. Anyone who opens them only sees a neutral notice.
• Your team loses access right away and gets an email. You only see the “Studio closed” screen with export, revoke and account.
• Reminders, aftercare emails and consent links are no longer sent.
• We don't inform your clients automatically. Let them know yourself – for example about open appointments and deposits.
• An open ownership offer is withdrawn.

Revoke

Want to carry on after all? Within 30 days, tap Revoke closure – access, booking, client area and all data are back right away, and your team gets an email.

When is the data deleted?

Only after the 30 days – and not automatically even then: we explicitly approve the deletion. As long as consent forms are still within their retention period (set under Consent), we delete nothing. Until deletion you can keep exporting. After deletion you get a confirmation by email.

And my account?

Once your studio is closed, you delete your account like everyone else under My account → Profile or right on the “Studio closed” screen – see Delete your account. Download your export first: only you can download it.