Give feedback – share an idea or report a problem

Inkfuchs is built together with you. If you have an idea or something doesn't work, tell us straight from the app – no email, no searching. That's what the little fox at the bottom right is for.

How it works

1. Tap the fox at the bottom right. No fox in sight? Open the menu under your name (at the bottom of the sidebar) and choose Give feedback – or search for “feedback” with ⌘K.
2. Choose 💡 Idea / wish or 🐞 Report a problem.
3. Describe briefly what it's about. For a problem, this helps too: What did you expect?
4. Check the screenshot (see below) and tap Send.

The fox takes a picture of the page before the window opens – so the window itself isn't in the picture. It only captures the content of Inkfuchs, not your whole screen, and never asks to share your screen.

The screenshot – and your customers' data

The screenshot shows what you're seeing right now. That helps us enormously to find a problem quickly.

• Hidden automatically: health details and answers from consent forms, signatures, notes in customer records and appointments, photos from messages, passwords, and two-factor codes and keys. These spots only show a stripe pattern in the image – the content isn't in it.
• Black out yourself: drag over a spot with your mouse or finger, for example a customer's name. A short tap puts a bar over a line. Undo removes the last bar, Remove all removes all of them. The bars are solid black, not just blurred.
• No image at all: untick Include screenshot.

Only the Inkfuchs team sees the screenshot – not your studio, not your colleagues. We delete it automatically after 180 days; your text stays.

What's sent automatically

So we can understand your request without asking back:

• the page you were on – without search terms and names from the address,
• studio and role, your name and email (for the reply),
• app or browser with version, device type and operating system, language, light/dark, screen size and time,
• only for a problem: technical error messages from the last 2 minutes – just the message and the place in the code, no content.

In the window, Sent automatically shows you exactly what it is this time.

Reply and status

Under Account → My feedback you see all your reports – with status (New, In progress, Done, Declined) and our replies. When we reply, you get an email and – if you've turned notifications on – a notification on your phone. New replies are marked with an orange dot.

Can I hide the fox?

Yes: Account → Appearance → turn off Show feedback fox. This applies to your account on all devices. Give feedback stays in the menu under your name and in search (⌘K). You can turn off the notification for replies under Account → Notifications.

Does my studio see what I report?

No. Your feedback only goes to the Inkfuchs team. Owners don't see their team's reports either.

I'm a customer of a studio – where do I get in touch?

Directly with your studio, for example via Messages in your customer area. The feedback fox is only in the studio app.